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Shipping Policy

At EJEX, we strive to ensure your custom automotive products are delivered safely and efficiently. Please read the following shipping policy carefully.

1. Shipping Coverage

We ship worldwide. Shipping times and availability may vary depending on destination.

2. Processing Time

  • Standard products: Orders are processed within 5 - 7 business days.

  • Customised products: As each item is handcrafted, production and processing may take 15 - 20 business days. We will provide you with advance notice of the expected production and delivery timeframe for each bespoke order.

  • Please note that processing begins after full payment is confirmed.

3. Shipping Methods & Costs

  • We offer FREE standard shipping on all products worldwide.

  • Express shipping is available for an additional cost, which is calculated at checkout based on the destination and weight of your order.

4. Estimated Delivery Time

  • Estimated delivery times are outlined on the product detail page.

  • Please note that delivery times are estimates and not guaranteed, especially for international orders.

5. Order Tracking

  • Once your order is shipped, a tracking number will be emailed to you.

  • You can use this tracking number to monitor your shipment online.

6. International Shipping & Customs

  • International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

  • EJEX is not liable for delays, fees, or other issues caused by customs inspections.

  • Some countries may have restrictions on certain materials; please contact us if you are unsure whether delivery to your location is possible.

7. Packaging

  • All products are carefully packaged to protect them during transit.

  • Customised items receive extra protective materials to ensure they arrive in perfect condition.

8. Lost or Damaged Items

  • All products are carefully inspected and securely packaged prior to dispatch. While it is highly unlikely that damage will occur during transit, if you receive a damaged item, please contact our team at [ejexstudio@gmail.com] within seven calendar days of delivery. We will be happy to assist you in resolving the issue.

  • EJEX photographs and documents all products prior to shipment. In the event of a dispute regarding product condition or alleged defects, the photographs and records maintained by EJEX shall take precedence. Customers must contact [ejexstudio@gmail.com] within 7 days of delivery with supporting evidence if they wish to report a defect. EJEX reserves the right to refuse any return or replacement request that is inconsistent with our records or does not comply with these conditions.

9. Customer Support

For any shipping questions or concerns, our team is available to provide guidance and assistance. Please do not hesitate to contact us.

Returns & Refund Policy

At EJEX, we take pride in the quality and craftsmanship of our products. Please read our return and refund policy carefully before placing your order.

1. Returns & Exchanges for Standard Products

We accept returns or exchanges for unused and undamaged standard items within 7 calendar days of receipt (based on the postmark date).
Returned items must include all original packaging and accessories.
Return shipping costs are the responsibility of the customer.

After 7 days, all sales are considered final and non-returnable.

2. Refund Process

Refunds will be issued to the original method of payment once the returned item has been inspected and approved.
Please allow up to 10 business days for processing and for the refund to appear on your statement.

3. Customised & Personalised Items

Custom automotive interiors, accessories, seat covers, cushions, neck pillows, and any engraved or personalised items cannot be returned or exchanged once production has begun. Please review all design and order details carefully before confirming your purchase.

4. Non-Refundable Costs

All discounts, shipping fees, customs duties, and insurance charges are non-refundable.
Any related costs for returning items are borne by the customer.

5. Policy Enforcement

EJEX reserves the right to refuse any return or exchange that does not meet the above conditions or shows signs of use, damage, or alteration.

© EJEX LTD. All Rights Reserved.

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